One changes the medium, the other changes the decision — five questions that tell you which one your programme is actually doing.
Digitisation asks how this step can happen on a screen. Transformation asks whether the step should exist at all. Most programmes never get to the second question.
The Product Lens, edition 10 — published Sep 2, 2026, 8 min read. Written by Ambar Utkarsh, product leader at Star Health.