User research under constraint: consent, recorded interactions, vulnerable customers, and the tests you are not allowed to run. Where the ground truth actually lives when you cannot simply go and talk to people.
Every regulated business is already sitting on more honest user research than it could ever commission. It just isn't filed under research.
The Product Lens, edition 12 — published Sep 16, 2026, 8 min read. Written by Ambar Utkarsh, product leader at Star Health.