Every regulated product has a moment where the promise comes due — a claim, a dispute, a prior authorisation. Six things product owns when it does.
Every regulated product has one moment where the promise either works or it doesn't. In most companies, nobody in product owns it.
The Product Lens, edition 9 — published Aug 26, 2026, 8 min read. Written by Ambar Utkarsh, product leader at Star Health.