Straight-through processing, referral queues and rule engines — and the seam between product and underwriting that nobody owns.
Every underwriting rule is a sentence the insurer says to a customer. Most of them were written by people who never had to say them out loud.
The Product Lens, edition 8 — published Aug 19, 2026, 8 min read. Written by Ambar Utkarsh, product leader at Star Health.