Why AI Won't Replace Insurance. It Will Orchestrate It.

Part 3 of the series — if omnichannel is the destination, what role does AI actually play?

The future of insurance won't be won by the company with the smartest AI. It will be won by the company that uses AI to make every customer interaction feel effortless.

The Product Lens, edition 3 — published Jul 20, 2026, 6 min read. Written by Ambar Utkarsh, product leader at Star Health.